Contact Us

We’re here to help you succeed with Arcade! Choose the support channel that best fits your needs.

Status

Learn about the current status of Arcade’s services at status.arcade.dev.

Discord Discord Community

Our active Discord community is the fastest way to get help:

  • Get real-time assistance from the Arcade team
  • Connect with fellow developers
  • Stay updated on latest features

Join our Discord Server →

GitHub GitHub Issues

For technical issues, feature requests, and contributions:

  • Report bugs with detailed reproduction steps
  • Request new features and enhancements
  • Contribute to documentation improvements

Open a GitHub Issue →

Resources

Before reaching out, you might find your answer in our resources:

  • Documentation - Comprehensive guides and API references
  • Blog - Latest updates and technical articles
  • Examples - Examples and guides for using arcade-ai

Email

For general inquiries and support:

Email responses are not guaranteed within a specific timeframe. For faster assistance, we recommend joining our Discord community.

Security Research Program

At Arcade.dev, security is fundamental to our mission of building safe and reliable tools. We recognize that the security research community plays a valuable role in identifying potential vulnerabilities.

Scope

Our program covers security issues in:

  • Arcade.dev production services and APIs
  • Agent authentication and authorization mechanisms
  • Data handling and storage systems
  • Published open-source components

What We’re Looking For

We’re interested in reports about:

  • Authentication or authorization bypasses
  • Data exposure or leakage
  • Injection vulnerabilities
  • Logic flaws affecting agent behavior
  • Issues that could compromise user data or agent integrity

Reporting Process

Please email security@arcade.dev with:

  • A clear description of the issue
  • Steps to reproduce
  • Potential impact assessment
  • Any relevant proof-of-concept code (please be responsible)

We’ll acknowledge receipt within 72 hours and aim to provide an initial assessment within one week.

Guidelines

  • Please allow us reasonable time to address issues before public disclosure
  • Avoid automated scanning that could impact service availability
  • Do not access or modify other users’ data
  • Keep any discovered vulnerabilities confidential until resolved

Recognition

While we’re a small team with limited resources, we appreciate the effort researchers put into improving our security. We’ll credit researchers (with permission) in our security updates and may provide modest rewards for significant findings on a case-by-case basis.

For questions about this program, please contact security@arcade.dev.