FreshserviceApi

Arcade Starter

Description: Tools that enable LLMs to interact directly with the Freshservice API.

Author: Arcade

Auth: API Key

FreshserviceApi is a Starter MCP Server: each tool mirrors one HTTP endpoint and offers LLMs a way to interact with the low-level API.

Differently from Optimized MCP Servers, Starter tools are heavily influenced by the original API design, which is not usually optimized for LLM usage. For this reason, we recommend thoroughly evaluating the tools with your Agents or chatbots before using it in production. Read more about Optimized vs Starter tools.

The FreshserviceApi Server offers a comprehensive set of tools for interacting with Freshservice programmatically. Build and AI apps to:

Manage organizational data: list, view, create/ delete, and inspect departments/locations/vendors/products/ groups.
Manage assets and inventory: list asset types, assets, components, installed software, contracts, and asset-related fields; add/update/delete components.
Manage software & licenses: list software, application details, installations, and licenses.
Manage service catalog & knowledge base: list and view service items, catalog fields, solution articles/folders/categories; create/update/delete solution content and folders.
Manage users & agents: list, view, convert, merge, and delete requesters and agents; access requester/ fields and onboarding requests.
Manage tickets & related data: list tickets, fetch ticket details, conversations, tasks, time entries, and remove/restore tickets or conversations.
Manage changes, problems, releases, and projects: list and retrieve change/problem/release/ records; manage notes, tasks, time entries, and delete/archive/restore items.
Manage CSAT, canned responses, announcements, and purchase orders: list/view/activate/deactivate/delete surveys; manage canned responses and folders; list announcements and purchase orders.
Retrieve configuration & metadata: fetch business hours, form fields (change/release), asset/component fields, requester/ fields, departments/locations/products structure and more.

Use these endpoints to automate administration, asset lifecycle, ITSM workflows, reporting, and knowledge/cataglog maintenance within Freshservice.

Available Tools

Tool Name	Description
FreshserviceApi.GetFreshserviceDepartments	Retrieve all departments from Freshservice.
FreshserviceApi.RetrieveDepartmentDetails	Retrieve department details using department ID.
FreshserviceApi.DeleteDepartment	Delete a department from Freshservice by ID.
FreshserviceApi.GetDepartmentFields	Retrieve department or company fields from Freshservice.
FreshserviceApi.ListFreshserviceAgentGroups	Retrieve a list of all Agent Groups in Freshservice.
FreshserviceApi.GetAgentGroupInfo	Retrieve details of a Freshservice agent group by ID.
FreshserviceApi.DeleteAgentGroup	Delete an agent group in Freshservice by ID.
FreshserviceApi.ListAllProducts	Retrieve a comprehensive list of products from Freshservice.
FreshserviceApi.GetProductDetails	Retrieve a specific Product from the Product Catalog.
FreshserviceApi.DeleteProduct	Delete a product from the Freshservice catalog.
FreshserviceApi.GetBusinessHoursConfigs	Retrieve a list of all Business Hours configurations from Freshservice.
FreshserviceApi.GetBusinessHoursConfig	Retrieve Freshservice Business Hours configuration by ID.
FreshserviceApi.GetAllLocations	Retrieve a list of all locations in Freshservice.
FreshserviceApi.FetchLocationDetails	Retrieve details of a specific location by ID.
FreshserviceApi.DeleteExistingLocation	Deletes an existing location from Freshservice.
FreshserviceApi.FetchAllVendors	Retrieve and list all vendors from Freshservice.
FreshserviceApi.GetVendorDetails	Retrieve details of a specific vendor by ID.
FreshserviceApi.DeleteExistingVendor	Delete an existing vendor in Freshservice.
FreshserviceApi.GetAssetTypes	Retrieve all asset types from Freshservice.
FreshserviceApi.RetrieveAssetType	Retrieve details of a specific asset type by ID.
FreshserviceApi.DeleteAssetType	Delete an existing asset type in Freshservice.
FreshserviceApi.GetAssetFields	Retrieve asset fields for a specific asset type.
FreshserviceApi.GetComponentTypes	Retrieve all component types in Freshservice.
FreshserviceApi.GetAssetList	Retrieve a list of all assets from Freshservice.
FreshserviceApi.GetAssetDetails	Retrieve details of a specific asset by ID.
FreshserviceApi.DeleteAsset	Delete an existing asset in Freshservice.
FreshserviceApi.ListInstalledSoftware	Retrieve all software installed on a specific device.
FreshserviceApi.ListAssetRequests	Retrieve all requests linked to a specific asset.
FreshserviceApi.GetAssetContracts	Retrieve all contracts linked to a specific asset.
FreshserviceApi.GetDeviceComponents	Retrieve all components of a specified device.
FreshserviceApi.AddAssetComponent	Add a new component to an existing asset.
FreshserviceApi.UpdateAssetComponent	Update a component in an asset.
FreshserviceApi.DeleteAssetComponent	Delete a specific component from an asset.
FreshserviceApi.GetSoftwareList	Retrieve all software applications in Freshservice.
FreshserviceApi.RetrieveSoftwareApplication	Retrieve a specific software application from Freshservice.
FreshserviceApi.GetSoftwareInstallationList	Retrieve a list of devices where specified software is installed.
FreshserviceApi.GetApplicationLicenses	Retrieve licenses linked to a specific software application.
FreshserviceApi.GetAllCsatSurveys	Retrieve a list of all CSAT surveys in Freshservice.
FreshserviceApi.GetCsatSurvey	Retrieve a CSAT survey by its ID from Freshservice.
FreshserviceApi.DeleteSurvey	Delete a survey and its responses from Freshservice.
FreshserviceApi.ActivateCsatSurvey	Activate a CSAT survey in Freshservice using its ID.
FreshserviceApi.DeactivateCsatSurvey	Deactivate a specified CSAT Survey in Freshservice.
FreshserviceApi.ViewServiceItem	Retrieve details of a specific service item.
FreshserviceApi.GetServiceItemsList	Retrieve a list of all Service Items in Freshservice.
FreshserviceApi.GetCatalogItemFields	Retrieve all fields for a specific service catalog item.
FreshserviceApi.GetSolutionArticles	Retrieve a list of Solution articles from Freshservice.
FreshserviceApi.ViewSolutionArticle	Retrieve details of a Freshservice solution article.
FreshserviceApi.DeleteSolutionArticle	Delete a solution article from Freshservice by ID.
FreshserviceApi.ListSolutionFolders	Retrieve all Solution Folders from Freshservice.
FreshserviceApi.ViewSolutionFolder	Retrieve details of a specific solution folder.
FreshserviceApi.DeleteSolutionFolder	Delete a solution folder in Freshservice.
FreshserviceApi.GetSolutionCategories	Retrieve a list of all solution categories in Freshservice.
FreshserviceApi.ViewSolutionCategory	Retrieve details of a specific solution category.
FreshserviceApi.DeleteSolutionCategory	Delete a solution category by its ID from Freshservice.
FreshserviceApi.GetAllFreshserviceRequesters	Retrieve a list of all requesters in Freshservice.
FreshserviceApi.GetFreshserviceRequester	Retrieve a requester by ID from Freshservice.
FreshserviceApi.DeleteRequesterFromFreshservice	Delete a requester by ID from Freshservice.
FreshserviceApi.DeleteRequesterAndTickets	Permanently delete a requester and their tickets.
FreshserviceApi.ConvertRequesterToAgent	Convert a requester into an occasional agent.
FreshserviceApi.MergeRequesters	Merge secondary requesters into a primary requester.
FreshserviceApi.GetRequesterFields	Retrieve all requester fields from Freshservice.
FreshserviceApi.GetFreshserviceAgents	Retrieve a list of all Agents in Freshservice.
FreshserviceApi.RetrieveFreshserviceAgent	Retrieve details of a Freshservice agent by ID.
FreshserviceApi.ConvertAgentToRequester	Convert an agent into a requester in Freshservice.
FreshserviceApi.DeleteAgentAndTickets	Permanently deletes an agent and their tickets.
FreshserviceApi.RetrieveAgentFields	Retrieve a list of all Agent Fields in Freshservice.
FreshserviceApi.FetchTicketList	Fetches the list of all support tickets in Freshservice.
FreshserviceApi.FetchTicketDetails	Retrieve details of a FreshService ticket using its ID.
FreshserviceApi.RemoveFreshserviceTicket	Remove a Freshservice support ticket by ID.
FreshserviceApi.RestoreDeletedTicket	Restore a deleted Freshservice ticket.
FreshserviceApi.GetTicketConversations	Fetches all conversations for a specific Freshservice ticket.
FreshserviceApi.RemoveTicketConversation	Remove a conversation from a Freshservice ticket.
FreshserviceApi.GetTicketTasks	Retrieve tasks for a specific Freshservice ticket.
FreshserviceApi.RetrieveTicketTask	Retrieve details of a task from a ticket in Freshservice.
FreshserviceApi.DeleteTicketTask	Deletes a task from a specified ticket in Freshservice.
FreshserviceApi.GetTicketTimeEntries	Retrieve time entries for a given ticket ID.
FreshserviceApi.GetTicketTimeEntry	Retrieve a time entry for a specific ticket in Freshservice.
FreshserviceApi.DeleteTicketTimeEntry	Deletes a time entry from a Freshservice ticket.
FreshserviceApi.ListFreshserviceChanges	Retrieve all changes from Freshservice.
FreshserviceApi.RetrieveChangeRequest	Fetch a Change request by ID from Freshservice.
FreshserviceApi.DeleteFreshserviceChange	Deletes a specified change request from Freshservice.
FreshserviceApi.RetrieveChangeNotes	Retrieve notes from a specific change request.
FreshserviceApi.RetrieveChangeNote	Retrieve a specific note from a change request in Freshservice.
FreshserviceApi.DeleteChangeNote	Delete a note from a Change request in Freshservice.
FreshserviceApi.RetrieveChangeTasks	Retrieve tasks for a specific Change request in Freshservice.
FreshserviceApi.RetrieveChangeTaskInfo	Retrieve details of a task in a change request.
FreshserviceApi.RemoveChangeTask	Delete a task from a change request in Freshservice.
FreshserviceApi.GetChangeTimeEntries	Retrieve time entries for a specific Change request.
FreshserviceApi.RetrieveChangeRequestTimeEntry	Retrieve a time entry from a Change request by ID.
FreshserviceApi.DeleteChangeTimeEntryFreshservice	Delete a time entry from a Change request in Freshservice.
FreshserviceApi.RetrieveAllProjects	Retrieve a list of all projects in Freshservice.
FreshserviceApi.RetrieveFreshserviceProject	Retrieve project details from Freshservice by ID.
FreshserviceApi.DeleteFreshserviceProject	Deletes a project in Freshservice by ID.
FreshserviceApi.ArchiveProject	Archive an existing project in Freshservice.
FreshserviceApi.RestoreArchivedProject	Restores an archived project in Freshservice.
FreshserviceApi.ListProjectTasks	Retrieve a list of all project tasks in Freshservice.
FreshserviceApi.GetProjectTaskDetails	Retrieve detailed information about a project task in Freshservice.
FreshserviceApi.DeleteProjectTask	Deletes a specified project task in Freshservice.
FreshserviceApi.GetChangeFormFields	Retrieve all fields in the Change Object of Freshservice.
FreshserviceApi.GetReleaseFormFields	Retrieve all fields of the release object form.
FreshserviceApi.GetFreshserviceAnnouncements	Retrieve all announcements from Freshservice.
FreshserviceApi.FetchAnnouncementDetails	Retrieve specific announcement details from Freshservice.
FreshserviceApi.DeleteFreshserviceAnnouncement	Delete a specific announcement from Freshservice.
FreshserviceApi.RetrieveFreshserviceProblems	Retrieve all problems from Freshservice.
FreshserviceApi.RetrieveFreshserviceProblem	Retrieve a specific problem in Freshservice by ID.
FreshserviceApi.DeleteProblem	Delete a problem using its ID from Freshservice.
FreshserviceApi.GetProblemNotes	Retrieve notes for a specific problem ID in Freshservice.
FreshserviceApi.RetrieveProblemNote	Retrieve a specific note from a problem in Freshservice.
FreshserviceApi.DeleteProblemNote	Delete a note from a specific problem in Freshservice.
FreshserviceApi.GetProblemTasks	Retrieve tasks for a specific problem from Freshservice.
FreshserviceApi.RetrieveProblemTask	Retrieve details of a specific task from a problem in Freshservice.
FreshserviceApi.DeleteProblemTask	Delete a task from a problem in Freshservice.
FreshserviceApi.GetProblemTimeEntries	Retrieve time entries for a specific problem by ID.
FreshserviceApi.GetProblemTimeEntry	Retrieve time entry details for a specific problem.
FreshserviceApi.DeleteProblemTimeEntry	Delete a time entry from a specified problem in Freshservice.
FreshserviceApi.GetUserOnboardingRequests	Retrieve onboarding requests for a user.
FreshserviceApi.RetrieveOnboardingRequest	Retrieve details of a specific onboarding request.
FreshserviceApi.GetOnboardingRequestTickets	Retrieve FreshService Tickets for a specific Onboarding Request.
FreshserviceApi.GetCannedResponses	Retrieve all canned responses from Freshservice.
FreshserviceApi.GetCannedResponse	Retrieve a specific Canned Response by ID from Freshservice.
FreshserviceApi.DeleteCannedResponse	Delete a specific canned response from Freshservice.
FreshserviceApi.GetFreshserviceCannedResponseFolders	Retrieve all canned response folders from Freshservice.
FreshserviceApi.GetCannedResponseFolder	Retrieve a specific canned response folder from Freshservice.
FreshserviceApi.DeleteCannedResponseFolder	Delete a Canned Response Folder in Freshservice.
FreshserviceApi.ListCannedResponses	Retrieve all canned responses from a specified folder.
FreshserviceApi.GetReleasesList	Retrieve a list of all Releases in Freshservice.
FreshserviceApi.GetReleaseDetails	Retrieve details of a specific release by ID in Freshservice.
FreshserviceApi.DeleteFreshserviceRelease	Delete a specific release in Freshservice.
FreshserviceApi.GetReleaseNotes	Retrieve release notes from Freshservice using a release ID.
FreshserviceApi.FetchReleaseNote	Retrieve a note on a release by ID from Freshservice.
FreshserviceApi.DeleteReleaseNoteFreshservice	Deletes a note from a specified release in Freshservice.
FreshserviceApi.RetrieveReleaseTasks	Retrieve tasks for a specified release in Freshservice.
FreshserviceApi.RetrieveReleaseTask	Retrieve a specific task from a release in Freshservice.
FreshserviceApi.DeleteReleaseTask	Delete a task from a specified release in Freshservice.
FreshserviceApi.GetReleaseTimeEntries	Retrieve time entries for a specific release in Freshservice.
FreshserviceApi.FetchReleaseTimeEntry	Retrieve details of a release time entry by ID.
FreshserviceApi.DeleteReleaseTimeEntry	Delete a time entry from a release in Freshservice.
FreshserviceApi.ListPurchaseOrders	Retrieve a list of all Purchase Orders from Freshservice.
FreshserviceApi.GetPurchaseOrder	Retrieve details of an existing purchase order by ID.
FreshserviceApi.DeletePurchaseOrder	Delete a specified purchase order in Freshservice.

If you need to perform an action that’s not listed here, you can get in touch with us to request a new , or create your own tools.

FreshserviceApi.GetFreshserviceDepartments

Retrieve all departments from Freshservice.

Parameters

entries_per_page (integer, optional) The number of entries to retrieve per page in a paginated list.
page_number (integer, optional) The specific page number of departments to retrieve from Freshservice.

Secrets