Zendesk Reference

Below is a reference of enumerations used by some tools in the Zendesk toolkit:

TicketStatus

• NEW: new
• OPEN: open
• PENDING: pending
• SOLVED: solved
• CLOSED: closed

SortOrder

• ASC: asc
• DESC: desc

ArticleSortBy

• CREATED_AT: created_at
• RELEVANCE: relevance